In its last quarterly report to state gaming regulators, MGM said it had approximately 1,300 employees. MGM met its goal of 3,000 employees for only a brief time when it first opened in August 2018. Today, there are empty storefronts across the street from the casino. “People specifically voted for stuff and that is my concern that those things the voters in the city voted on are not being met,” Williams said. He said in order to win local approvals and obtain a state license, MGM hyped the casino as an economic engine that would spread the wealth downtown and generate great new employment opportunities. “There are some promises that were made that I think we could do a better job of keeping the promise,” said Democratic State Rep. These are the critiques voiced this week by some local officials. Restaurants open only on weekends, retailers that appear to have permanently closed, a prominent building on the casino campus still surrounded by scaffolding and concrete barriers, and a workforce that is at roughly half the pre-pandemic headcount. Inside their accommodations, guests will find elegant decor with gold, white and deep blue tones, as well as flat-screen TVs, rainfall showerheads and free Wi-Fi –which the $20 daily resort fee covers.Some officials in Springfield, Massachusetts are questioning if the MGM casino is failing to keep the lofty promises made when it secured a gambling license. What's more, the MGM Springfield has a plethora of meeting and event spaces as well as catering services for large groups. For more casual eateries, try the hotel's South End Market or TAP Sports Bar.

The Commonwealth Bar and Lounge and The Knox Bar are popular places to meet for a drink while The Chandler Steakhouse and Cal Mare are the go-to restaurants for fine dining. There is also a comedy club and unique performances in the ballrooms, plus an outdoor pool, a fitness center and a spa.

Still, this MGM outpost manages to appeal to children and families thanks to a movie theater, bowling alley and arcade, which surround the complex's outdoor plaza. The main draw is the hotel's casino – which features 550 slots, 120 table games and a poker room – although some visitors wished it was larger and said they expected more from an MGM location.

The MGM Springfield has plenty of activities to keep guests entertained.

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